Record reasons from the Orders list
Use the Return Reasons column and inline actions to log a reason as you work through orders. Reason badges keep the assigned information visible in the list.
Know why orders come back.
Record return, refund, cancellation, and exchange reasons inside WooCommerce. Give your team a consistent way to log what happened, review recurring reasons, and decide what needs attention.
Built for your WooCommerce order workflow.WordPressWooCommerce
The reason matters
A refund total tells you what you lost. The reason helps you decide what to fix.
A sizing issue calls for a different response than a damaged delivery or an item that did not match its description. When those explanations sit in separate notes, comparing them takes extra work. EVO Return Reason Tracker gives your team structured reason choices tied to order events, so you can investigate recurring problems and choose where to focus next.
Record the reason while the order is in front of you.
Keep the context with the order
Review and add reason events from the order edit screen, so your team can see the recorded history the next time they handle that order.
Review what repeats, then export it
Open the Return Tracker to review recorded events and reach the related orders. Use basic reports and filters to narrow your view, then download matching events as a CSV for spreadsheet analysis.
See how reasons are recorded and reviewed.
